Refund Policy

SimpleFacelessStudio Products are instant digital downloads (PDF/ZIP files and related digital materials). Because digital files are delivered immediately and cannot be "returned" after delivery, refunds are handled under the policy below.

1. Before you buy

We want you to feel confident before purchasing. If you have questions about fit, compatibility, or what's included, please contact us at support@simplefacelessstudio.com before purchasing and we'll help you decide.

2. Refunds after delivery

We generally do not offer refunds once the files have been delivered or made accessible. That said, we will make things right in the following situations:

• Technical delivery issues we cannot resolve
• Duplicate purchase or accidental double charge
• Wrong product delivered

For these cases, please contact us within 7 days of purchase.

3. Technical support comes first

If you have trouble downloading, accessing, or opening files, please contact support first. Most technical issues can be resolved quickly.

Email: support@simplefacelessstudio.com

Please include: the email address used at checkout, product name, purchase date (approx.), a short description of the issue, and screenshots if relevant. We typically reply within 1–2 business days (EET).

4. How to request a refund

If your case qualifies under Section 2, email us with the details listed above. If a refund is approved, it will be issued to the original payment method used at checkout.

5. EU/EEA consumer note

If you are an EU/EEA consumer, you may be asked at checkout to consent to immediate delivery of digital content and acknowledge that the right of withdrawal may be lost once delivery begins. Where applicable, we follow these rules.

6. Results disclaimer

We provide templates and educational resources. Results depend on factors outside our control. We do not guarantee any specific outcomes or revenue results. Nothing in our materials is legal, financial, or professional advice.